Purchasing Policies

To place an order you may:

  • Call the AVKO Foundation Toll Free at 866-AVKO-612  (866-285-6612)
  • eMail the AVKO Foundation
  • Order directly through AVKO's WebStore using a credit card
  • Fax the AVKO Foundation @ 810-686-1101
  • Use the order blank and send a snail mail order with a check

Visit the Contact page for more information

If your method of payment is Visa or MasterCard Credit Card:

  • You may order directly from our Materials Catalog, our WebStore, or our Quick Order Form.  Please
    remember that we check all the pricing and enter the correct amounts by hand.  Don't worry
    about what the "shopping cart" might say or not say as the case may be.
  • As soon as the credit card is approved, your order will go out with an invoice from us paid in full.
  • Your order will be processed, in most cases, within 1 business day of our receipt of it.
  • We strongly recommend that you leave a phone number or e-mail address in case of difficulty.

If your method is Discover Credit Card:

  • You may order from us using a Discover Credit Card, but you may not order online.  We are sorry about any inconvenience this may cause.  Just call or e-mail us.
  • Please contact AVKO and place your order via the method of your choosing.
  • Your order will be processed, in most cases, within 1 business day of our receipt of it.
  • We strongly recommend that you leave a phone number or e-mail address in case of difficulty.

If your method of payment is check, money order, or Cashier's Cheque:

  • As soon as the order is placed, the order will go out with an invoice that you must send back to us with payment.  We ask that you return one of the invoices enclosed in order to expedite the order processing.
  • If your check may bounce, please wait until you know that you have sufficient funds.  Bounced checks cost  you money as well as AVKO.

We ship:

  • We try to ship most of our orders UPS.  If your order must be shipped to a P.O. box, is an APO, or is a country other than the USA, we will send your order via US Priority Mail.   Please note:  You may order any book as an e-book which will come as a pdf attachment to your e-mail.  Shipment costs of non-UPS orders will be calculated separately.
  • Due to a change in UPS's policy on shipping surcharges, we are now shipping many of our packages via USPS.  If your zip code is listed in their "remote delivery list", your package will be shipped USPS Priority Mail.

Our shipping and handling costs:

  • AVKO charges a minimum fee of $5.00 for your shipping.  If your order exceeds $50.00, we will charge 10% for your shipping.  Orders $200.00 or more, we pay the shipping. This is subject to change without notification.
  • We do not charge shipping and handling costs for any of our free materials (video, catalogs, dyslexia information, etc.); however, we would appreciate a donation to cover the costs of the foundation for these materials and their postage.

Our Return Policy:

  • You may return (or exchange) your AVKO products within 30 days of your purchase date, provided they are in saleable condition.  The re-stocking fee is the amount charged for shipping and handling.
  • If you placed your order by credit card, your credit card will be issued a credit upon our receipt of the merchandise (minus the shipping and handling costs) unless instructed otherwise.  We will issue checks if preferred.